1. Define high-level scope

The first step of the UX process is simple: Key stakeholders—strategists, developers, designers—discuss what the overall goal for the platform and the apps are. One could call this a scoping out of sorts, however, a very detailed scope is defined in collaboration with users in the following steps, so this first phase only deals with setting an overall direction and a high-level scope for the work to be done, so everyone can start working towards one, common goal.